(Only for reservations through agents)
If you want to take advantage of any (other) discounts offered on our website, you must select them when making the reservation, as they will not be applied retrospectively.
In making a reservation, you agree to the Terms & Conditions as displayed on this page. Please read the ‘Agents Terms and Conditions’ before making a reservation, and feel welcome to ask us any questions.
We also request that you represent our facilities and resort honestly to your client.
HOW TO MAKE A RESERVATION
All agents are requested to book directly through our website using your or your travel company’s name and correctly entering the number of adults and children (along with the age of any children) and pay the 50% deposit at the time of making a live reservation. You will then receive an automated reservation confirmation.
Following your reservation confirmation, if you want us to apply for the Agent 10% discount, you must email us immediately (within 24 hours) along with the guest’s name. We will then apply the 10% discount to the reservation and send you a request for the remaining amount owed, which must be paid immediately.
Please do feel welcome to ask any questions that you may have.
|DEPOSITS & PAYMENTS|
We will request a non-refundable deposit (usually 100%) to secure a reservation.
No booking can be accepted as finalised without payment of the requested deposit.
The deposit is non-refundable and non-transferable to other people. Reducing the length of stay or date changes will not be permitted.
We are sorry that none of the deposit will be refunded if the guest decides to leave before your check-out date.
If we are forced to cancel a reservation due to unforeseen circumstances (for example, a government shutdown or restrictions), we would first offer you accommodation at another of our resorts (if available) and transfer the deposit to the new reservation, or we would offer to hold your deposit against a later stay this or next season.
|CHANGE OF DATES|
We do not automatically allow for any date changes, however, at our discretion.
You will not receive a refund of the deposit.
If you do not turn up and do not advise us of a delay, we will hold the room until check-out time the following morning.
Check-in is from 2:00 pm at:
The Cape Goa
Check-in is from 1:00 pm at:
Agonda Beach Resort
Check-out at all resorts is before 11:00 AM
Note: Guests will be required to pay any remaining owed upon check-in at our reception prior to being taken to the room if the agent has not already paid 100%. Please also be aware that any discount will be removed if we have not received 100% of the money prior to check-in time.
When you reserve, you will be given the type of cottage that you select and not a specific cottage.
RESERVATION DATES & REQUIREMENTS
We will email you confirmation of your deposit payment and your reservation details. It is your responsibility to check the confirmation for accurate dates, room types and amounts and advise us of any inaccuracies or omissions.
CHECK-OUT ON TIME
Guests will be required to check-out on time before 11am or you will be charged for another day. We politely insist that you leave by 11am so that we have time to clean the room ready for the next guests check-in.
I am sorry but we have to say no to pets.
Although we love animals, we have to say no because there are local beach dogs that are territorial and will attack dogs from outside. We also respect that some guests may have allergies or be uncomfortable staying near animals.
ACCESSIBILITY 0R SPECIAL NEEDS
Although our cottages only have a couple of steps, because of the surrounding terrain they can be difficult to access for people with limited mobility. That said, with your permission we are willing and happy to assist under your direction. There is a spectrum of needs, so please feel welcome to discuss with us any assistance or information you may need.
FOOD & DRINK
Breakfast is complimentary (a limited set breakfast) at all our resorts. Guests are not allowed to bring outside food/drinks or alcoholic drinks into the resort.
RESORT EVENTS, LOCAL FESTIVITIES & NOISE
Religious festivals such as Holi and Ganesha can generate loud noise and we kindly ask that you tolerate and hopefully even enjoy these celebrations. Also on occasion, our neighbours or others in the area may have a celebration which we must tolerate or embrace. From time to time we play live and pre-recorded music at our resorts for the pleasure of our staying and outside guests.
At The Cape Goa, can be daily and generally between 4-8 pm when sound may be heard throughout the resort.
We are exempt from fulfilling our contractual obligations for causes that could not be anticipated and/or are beyond our control. Such as and may include an act of God, act of Man, act of Parliament, and other impersonal events or occurrences. The before said, we have integrity and will endeavour to provide you with the services mentioned and hopefully exceed your expectations.
NATURE & WEATHER
Some circumstances are beyond our reasonable control including, unseasonable/adverse or extreme weather that may have an impact on the resort or its surroundings by way of flooding etc. This may affect the local beach and the ability to swim or enjoy the beach as anticipated at the time of booking.
From time to time you may see a lizard, monkey or other animals in or around the resort. If you request we will remove any animal where possible. We consider this an asset and opportunity and hope that our guests enjoy the rich biological diversity as our resorts are located in nature. We do not accept any change in your reservation or any reimbursement of payment as a result of nature and we respectfully request that you do not make a reservation if you personally have any phobia towards any animals you may meet in our resort, surroundings or Goa.
We regularly update our websites and printed information but, from time to time due to changes in facilities, the environment or updates to the resort and cottages the text and or photographs may not be a current exact representation. We do not inform future guests of updates and upgrades to the cottages, resort or surroundings.
Guests are advised to obtain comprehensive insurance
We advise guests to plan and research their holiday and where possible obtain comprehensive insurance to cover any/all travel associated risks, as the resort accepts no liability and will not pay any compensation/refund any money where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, unforeseen infestation, flight cancellation/schedule alterations, fire or failure of electric power, gas, water, or other utility services, plant machinery, computers, vehicles or any collapse of building structures.
DATA WE COLLECT
The term “Personal Data” in this policy refers to any information that you might voluntarily give when you are accessing our website or stay at one of our resorts.
We (Vilasaahuta Pvt Ltd) collect your information as necessary in an effort to provide you with the best experience and services that we can.
Personal Information that we collect may include:
HOW WE USE PERSONAL DATA
We may use your Personal Data in the following ways.
HOW WE SHARE THE PERSONAL DATA
HOW WE STORE THE DATA
We may store your Personal Data in the following ways.
Your principal rights are: Right of access, Right to rectification, Right to erasure, Right to restriction of processing, Right to data portability, and Right to object.
We do not collect personal information from children/minors below the age of 16.
Extra People (not possible in all cottages)
The agent must add all people (adults or children including their age) at the time of booking. If the booking system does not allow you to input the number of adults or children, you must assume that extra guests are not allowed. You are welcome to contact us to discuss this before making a booking.
We reserve the right to refuse entry to the cottages if the size of the group or the guests’ ages differ from what you stated when making the reservation.
Extra Children Policy
We consider children to be between 3-12 years old, and if you have two or more children above this age, we recommend that you reserve another cottage, and we will try and keep both cottages next to each other.
Children below two years of age and below are free if they share their parent’s bed and only if that cottage is suitable for children. If the cottage does not state that it allows children, then you must assume it does not and contact us before booking.
For each child, there is a nightly charge (this will be applied automatically when you reserve and inform us about your children), and it is assumed that children may share their parent’s bed. We can provide only one extra bed in the cottage as there is limited space. The extra bed is free.
If you have more than one child, please let us know, and we will make the reservation. The extra person charge will apply, but we can only provide one extra bed.
Some cottages are not suitable for extra people (above two people). When reserving, you will see the option for extra people against the cottage category. It is only sometimes possible or allowed to add extra people after making the reservation, so kindly add any additional people when making the reservation.
Extra Adult Policy
We prefer for there to be only two adults in each cottage as it helps to prevent an overcrowded resort and maintain a peaceful environment. (guests aged 13 years or above are considered adults).
STATE & COUNTRY TRAVEL RESTRICTIONS
With regards to state and country travel restrictions, please read the following:
If there is an India wide travel ban that covers your dates of stay, then we will allow you to move your dates to later in this season and future rates may apply.
The same applies if Goa introduces a travel ban. But, we will not offer to move dates if other individual states impose restrictions unless you give us at least 3 weeks notice prior to your check-in date.
Please understand that we hold your room for you and potentially turn away other guests. We also have a staff team to look after and pay.
Thank you for your understanding in these tough times.
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