|DEPOSITS & PAYMENTS|
We will request a non-refundable deposit (usually 50%) to secure a reservation.
No booking can be accepted as finalised without payment of the requested deposit.

|CANCELLATION|
The deposit is generally non-refundable because by reserving the room for you, we may have to turn away other potential guests. 

Domestic guests: If a guest wants to cancel, we will cancel at any time and if we fill all the days of the entire stay in every cottage in that category, we will then refund the amount they paid minus 20% of the total reservation cost.
Overseas guests: It is difficult to send money to overseas bank accounts and India imposes a high tax on outward remittance, for these reasons we will only refund any monies to an Indian bank account, therefore you must either supply us with Indian bank account details or forfeit any refund.

Following a cancellation, if the guest wants to request a refund, they must contact us shortly after their check-out date.

Any agreed refund will generally be made within 8-10 working days to the method and the exact details by which they originally paid, and we will not pay out to other payment details or people.

Reservations are not transferable to other people.

If a guest informs us that they cannot come or are cancelling, we may cancel the reservation, and they can contact us after the check-out date to see if they get a partial refund. Should the guest change their mind after requesting to cancel or advising us that they cannot come, they will be required to pay any remainder owed, or the reservation will not be reinstated.

We are sorry that none of the deposit will be refunded if you decide to leave before your check-out date.

If we are forced to cancel a reservation due to unforeseen circumstances (for example, a government shutdown or restrictions), we would first offer you accommodation at another of our resorts (if available) and transfer your deposit to the new reservation, or we would offer to hold your deposit against a later stay this or next season.

|CHANGE OF DATES|
We do not automatically allow for any date changes. However, at our discretion, it may be possible on rare occasions. We will decide based on the amount of notice we are given, circumstances and the likelihood that we will fill any gap left by the change of dates.

If, at our discretion, we agree to a date change, this will only be allowed if the guests agree and pay any remainder owed.

|NO SHOW|
You will not receive a refund of your deposit.  
If you do not turn up and do not advise us of a delay, we will hold your room until check-out time the following morning.

Check-in is from 2:00 pm at:
The Cape Goa
Agonda Villas

Check-in is from 1:00 pm at:
Agonda Cottages
Agonda Beach Resort
Akasa Goa

Check-out at all resorts is before 11:00 AM

Note: Guests will be required to pay any remaining owed upon check-in at our reception prior to being taken to the room.

COTTAGE POSITION
When you reserve, you will be given the type of cottage that you select and not a specific cottage.

RESERVATION DATES & REQUIREMENTS
We will email you confirmation of your deposit payment and your reservation details. It is your responsibility to check the confirmation for accurate dates, room types and amounts and advise us of any inaccuracies or omissions.

CHECK-OUT ON TIME
Guests will be required to check-out on time before 11am or you will be charged for another day. We politely insist that you leave by 11am so that we have time to clean the room ready for the next guests check-in.

PETS
I am sorry but we have to say no to pets.
Although we love animals, we have to say no because there are local beach dogs that are territorial and will attack dogs from outside.  We also respect that some guests may have allergies or be uncomfortable staying near animals.

ACCESSIBILITY 0R SPECIAL NEEDS
Although our cottages only have a couple of steps, because of the surrounding terrain they can be difficult to access for people with limited mobility. That said, with your permission we are willing and happy to assist under your direction. There is a spectrum of needs, so please feel welcome to discuss with us any assistance or information you may need.

FOOD & DRINK
Breakfast is complimentary (a limited set breakfast) at all our resorts. Guests are not allowed to bring outside food/drinks or alcoholic drinks into the resort.

RESORT EVENTS, LOCAL FESTIVITIES & NOISE
Religious festivals such as Holi and Ganesha can generate loud noise and we kindly ask that you tolerate and hopefully even enjoy these celebrations. Also on occasion, our neighbours or others in the area may have a celebration which we must tolerate or embrace. From time to time we play live and pre-recorded music at our resorts for the pleasure of our staying and outside guests.
At The Cape Goa, can be daily and generally between 4-8 pm when sound may be heard throughout the resort.

FORCE MAJEURE
We are exempt from fulfilling our contractual obligations for causes that could not be anticipated and/or are beyond our control. Such as and may include an act of God, act of Man, act of Parliament, and other impersonal events or occurrences. The before said, we have integrity and will endeavour to provide you with the services mentioned and hopefully exceed your expectations.

NATURE & WEATHER
Some circumstances are beyond our reasonable control including, unseasonable/adverse or extreme weather that may have an impact on the resort or its surroundings by way of flooding etc. This may affect the local beach and the ability to swim or enjoy the beach as anticipated at the time of booking.

From time to time you may see a lizard, monkey or other animals in or around the resort. If you request we will remove any animal where possible. We consider this an asset and opportunity and hope that our guests enjoy the rich biological diversity as our resorts are located in nature. We do not accept any change in your reservation or any reimbursement of payment as a result of nature and we respectfully request that you do not make a reservation if you personally have any phobia towards any animals you may meet in our resort, surroundings or Goa. 

RESORT INFORMATION
We regularly update our websites and printed information but, from time to time due to changes in facilities, the environment or updates to the resort and cottages the text and or photographs may not be a current exact representation. We do not inform future guests of updates and upgrades to the cottages, resort or surroundings.

Guests are advised to obtain comprehensive insurance
We advise guests to plan and research their holiday and where possible obtain comprehensive insurance to cover any/all travel associated risks, as the resort accepts no liability and will not pay any compensation/refund any money where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extremely adverse weather conditions, natural disasters, other acts of God, acts of terrorism, unforeseen infestation, flight cancellation/schedule alterations, fire or failure of electric power, gas, water, or other utility services, plant machinery, computers, vehicles or any collapse of building structures.

We have prepared this Data Privacy & Privacy Policy to explain why, how, and when we collect data from you so that we can provide personalised services for you, and your rights in respect of this data. If you have additional questions, you can contact us through the email address provided on our website).

This Security & Data Privacy Policy contains general and technical details about the steps we take to respect your privacy concerns.

DATA WE COLLECT
The term “Personal Data” in this policy refers to any information that you might voluntarily give when you are accessing our website or stay at one of our resorts.

We (Vilasaahuta Pvt Ltd) collect your information as necessary in an effort to provide you with the best experience and services that we can.

Personal Information that we collect may include:

• Your contact information (e.g., name, telephone number, email address, postal address);
• Your financial information (e.g. credit card number, security code, expiration date);
• Information related to your travel profile (e.g., accommodation and travel preferences, booking history, special health needs).
• When you contact us or our affiliates, we may keep a record of that communication and any communications and correspondence with you.
• Information about your computer, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
• The information we collect from third parties includes your contact information and information related to your travel profile.

HOW WE USE PERSONAL DATA
We may use your Personal Data in the following ways.

• To administer and process your reservations, which may be made via our website, a mobile application, or our third-party service providers’ website and to confirm your booking. We may send a confirmation of your booking via email or other means and in the case of room reservations, a pre-arrival message summarising your confirmation details and preferences.
• To provide you with hotel related services, including but not limited to accommodation, food and beverages etc, and to facilitate any special requests or assistance that you have requested.
• To personalise our services and products to you, we use specific information about you, such as your food and beverage preferences and other special requests. We may store your Personal Data in our system to serve you better upon your return.
• Providing marketing materials such as updates, offers, and subscriptions or connected with us via social media platforms. You may also see these offers, promotions and information on social media platforms through which you have connected with us. Please note that this is subject to the terms and conditions of use of the relevant social media platform. It is, however, our intention to only send you communications that you may want to receive. If you request we will remove you from any mailing lists. We will periodically contact you via your preferred channel(s). We typically use third-party email service providers to send emails. Personal Data will not be shared with third parties for their own marketing purposes. 
• For further personalising our marketing to you. We analyse information that we collect about customers to determine what offers are most likely to be of interest to different categories of customers in different circumstances and at different times. You have the right to opt out of such analysis of your Personal Data at any time. 
• To comply with our legal obligations such as auditors and government authorities, and to cooperate with law enforcement agencies, government authorities, regulators and/or the court in connection with proceedings or investigations anywhere in the world where we are compelled to do so.
• To ensure that content from our website is personalised and presented in the most effective manner for you and for your computer.

HOW WE SHARE THE PERSONAL DATA

• We may disclose your Personal Data when required by relevant law or court order, or as requested by other government or law enforcement authorities to assist with proceedings or investigations. This also applies when we have reason to believe that disclosing the Personal Data is necessary to obtain legal advice, to identify, investigate, protect, contact, or bring legal action against someone who may be causing interference with our guests, visitors, associates, rights or properties, or to others, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
• We may share the data to chosen third parties such as service providers to use your Personal Data for the purposes set out in the section “HOW WE USE PERSONAL DATA”.

HOW WE STORE THE DATA

We may store your Personal Data in the following ways.

• Locally, we may store your data locally in each hotel’s management software and in the hotel back office’s computers.
  On the internet, we may store your data in our Property Management System providers and securely in the cloud.

COOKIES
We do not currently use cookies.

YOUR RIGHTS
Your principal rights are: Right of access, Right to rectification, Right to erasure, Right to restriction of processing, Right to data portability, and Right to object.

We do not collect personal information from children/minors below the age of 16.

Extra People (not possible in all cottages)
The guest must add all people (adults or children) at the time of booking. If the booking system does not allow you to input the number of adults or children, you must assume that extra guests are not allowed. You are welcome to contact us to discuss this before making a booking.

We reserve the right to refuse entry to the cottages if the size of the group or the guests’ ages differ from what you stated when making the reservation.

Extra Children Policy
We consider children to be between 3-12 years old, and if you have two or more children above this age, we recommend that you reserve another cottage, and we will try and keep both cottages next to each other.

Children below two years of age and below are free if they share their parent’s bed and only if that cottage is suitable for children. If the cottage does not state that it allows children, then you must assume it does not and contact us before booking.

For each child, there is a nightly charge (this will be applied automatically when you reserve and inform us about your children), and it is assumed that children may share their parent’s bed. We can provide only one extra bed in the cottage as there is limited space. The extra bed is free.

If you have more than one child, please let us know, and we will make the reservation. The extra person charge will apply, but we can only provide one extra bed.

Some cottages are not suitable for extra people (above two people). When reserving, you will see the option for extra people against the cottage category. It is only sometimes possible or allowed to add extra people after making the reservation, so kindly add any additional people when making the reservation.

Extra Adult Policy
We prefer for there to be only two adults in each cottage as it helps to prevent an overcrowded resort and maintain a peaceful environment. (guests aged 13 years or above are considered adults).

STATE & COUNTRY TRAVEL RESTRICTIONS
With regards to state and country travel restrictions, please read the following:
If there is an India wide travel ban that covers your dates of stay, then we will allow you to move your dates to later in this season and future rates may apply.
The same applies if Goa introduces a travel ban. But, we will not offer to move dates if other individual states impose restrictions unless you give us at least 3 weeks notice prior to your check-in date.

Please understand that we hold your room for you and potentially turn away other guests. We also have a staff team to look after and pay.
Thank you for your understanding in these tough times.