If you wish to take advantage of any additional discounts offered on our website, these must be selected at the time of making the reservation. Discounts cannot be applied retrospectively.

You must be a bona fide travel agent making a reservation on behalf of a guest. We may request verification, including an official travel company email address and website. Please do not proceed with a reservation if you are unable to provide this information.

To be eligible for the Agent’s 10% discount, reservations must be for a minimum stay of 3 nights. The Agent Discount is not applicable to reservations with stay dates between 20th December and 5th January.

All agent reservations, and all amounts paid, are strictly non-refundable and non-transferable. Reductions in length of stay or date changes will not be permitted. Please assume that additional guests will not be permitted to be added to the reservation once it has been confirmed.

A 50% deposit is required at the time of making a live reservation. After completing the reservation, you must contact us by email to request the Agent Discount. We will then apply the discount to the remaining balance and issue a request for payment of the balance, which must be settled immediately.

If you fail to notify us by email that you wish to apply the Agent Discount, or if the remaining balance is not paid prior to check-in, the reservation will not be eligible for the Agent Discount. If the full balance is not received, we reserve the right to request payment directly from the guest at check-in.

Agent reservations are governed by our Agent Terms & Conditions. Standard guest-facing Terms & Conditions apply only where they do not conflict with the Agent Terms. In the event of any inconsistency, the Agent Terms & Conditions shall prevail.

We reserve the right to refuse or withdraw the Agent Discount at our discretion.

DEPOSITS & PAYMENTS
A non-refundable deposit is required to secure an agent reservation. The deposit amount is typically 50% of the total reservation value, unless otherwise specified at the time of booking. No reservation will be considered confirmed until the required deposit has been received. For agent bookings, all amounts paid, including any deposit and any subsequent payments, are strictly non-refundable and non-transferable.

CANCELLATION
All agent reservations are strictly non-refundable and non-transferable. Reductions in length of stay or date changes are not permitted. No refund will be issued if the guest chooses to check out early for personal reasons.

NO SHOW
In the event of a no-show, no refund will be issued. If the guest does not arrive and does not advise us of a delay, the accommodation will be held until check-out time the following morning.

CHANGE OF DATES
Date changes are not permitted for agent reservations. Any exception, if considered, is entirely at our discretion and must be agreed in writing in advance. We reserve the right to refuse any request for date changes without providing a reason.

FORCED / UNFORESEEN CANCELLATION
In the unlikely event that we are forced to cancel a reservation due to circumstances beyond our control (such as government restrictions or other unforeseen events), we may, at our discretion, offer alternative accommodation at another of our resorts (subject to availability) or propose an alternative solution. Any such arrangement is not guaranteed and will be assessed on a case-by-case basis.

Check-in is from 2:00 pm at the following resorts:
The Cape Goa
Agonda Villas

Check-in is from 1:00 pm at the following resorts:
Agonda Cottages
Akasa Goa

Check-out at all resorts is before 11:00 am.

Guests will be required to settle any remaining balance owed prior to check-in. If the agent has not paid the full amount due before the guest’s arrival, we reserve the right to request payment directly from the guest at check-in. Please note that any Agent Discount will be withdrawn if full payment has not been received prior to check-in time.

COTTAGE POSITION
Reservations are made by cottage category only. While we guarantee the category selected at the time of booking, we do not allocate or guarantee a specific cottage number or position.

RESERVATION DATES & REQUIREMENTS
A confirmation email will be sent once the required deposit has been received. It is the responsibility of the agent and/or guest to check the confirmation details carefully, including dates, cottage category, and amounts, and to notify us promptly of any errors or omissions.

CHECK-OUT ON TIME
Check-out time is strictly before 11:00 am. Late departures may be charged as an additional night. Guests are required to vacate the cottage on time to allow adequate preparation for arriving guests.

PETS
Pets are not permitted at any of our resorts. This policy is in place due to local conditions, including the presence of territorial beach dogs, as well as consideration for other guests’ comfort and allergies.

ACCESSIBILITY OR SPECIAL NEEDS
While most cottages have only a small number of steps, surrounding natural terrain may affect accessibility for guests with limited mobility. With prior notice and under guest direction, we are happy to assist where possible. Guests with specific requirements are encouraged to contact us in advance to discuss their needs.

FOOD & DRINK
A limited complimentary breakfast is provided at all our resorts. Outside food, beverages, or alcoholic drinks are not permitted within the resort premises.

RESORT EVENTS, LOCAL FESTIVITIES & NOISE
Guests should be aware that local religious festivals, neighbouring celebrations, and resort events may result in periods of noise. From time to time, live or recorded music may be played at our resorts for the enjoyment of staying and visiting guests. 

FORCE MAJEURE
We shall not be liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to acts of God, government actions, legal restrictions, or other unforeseen circumstances. In such cases, we will endeavour to provide services as reasonably possible.

NATURE & WEATHER
Our resorts are located in natural environments. Unseasonable, adverse, or extreme weather conditions may affect the resort, surrounding areas, or local beaches, including the ability to swim or enjoy the beach as anticipated at the time of booking. From time to time, guests may encounter local wildlife such as lizards or monkeys within or around the resort. Where possible, we will assist in removing animals from guest areas upon request. No changes to reservations or refunds will be offered due to natural conditions, wildlife presence, or weather-related factors. Guests with specific phobias or sensitivities should consider this carefully before making a reservation.

RESORT INFORMATION
We make every effort to keep our websites and printed materials up to date. However, facilities, surroundings, cottages, images, and descriptions may change from time to time due to updates, environmental factors, or operational requirements. Guests will not be individually notified of such changes.

Guests are strongly advised to plan and research their holiday carefully and, where possible, obtain comprehensive travel insurance to cover all travel-related risks. The resort accepts no liability and no refunds or compensation will be due where the performance of its obligations is prevented, delayed, or affected directly or indirectly by circumstances beyond its reasonable control. Such circumstances may include, but are not limited to, floods, earthquakes, extreme or adverse weather conditions, natural disasters, acts of God, acts of terrorism, unforeseen infestation, flight cancellations or schedule changes, fire, failure of electricity, gas, water or other utility services, breakdown of plant, machinery, computers or vehicles, or structural issues affecting buildings or infrastructure.

This Data Privacy & Security Policy explains why, how, and when we collect personal data, how it is used, and your rights in respect of that data. If you have any questions regarding this policy, you may contact us using the contact details provided on our website.

This policy outlines the general measures we take to respect your privacy and to protect personal data.

DATA WE COLLECT
In this policy, “Personal Data” refers to any information that you voluntarily provide when accessing our website, communicating with us, or staying at one of our resorts. Vilasaahuta Pvt Ltd collects personal data only as necessary to provide accommodation, services, and related guest experiences.

Personal Data we may collect includes, but is not limited to:

• Contact details such as name, telephone number, email address, and postal address

• Financial information required to process payments (such as card details, where applicable)

• Travel and booking information including accommodation preferences, booking history, and any special requirements communicated to us

• Records of correspondence when you contact us or our affiliates

• Technical information such as IP address, browser type, and operating system for security, administration, and statistical purposes (this data does not identify individuals)

We may also receive limited personal data from third parties such as booking platforms, agents, or service providers in connection with your reservation.

HOW WE USE PERSONAL DATA
We use Personal Data for the following purposes:

• To process and administer reservations and payments and to communicate booking confirmations and pre-arrival information

• To provide accommodation and related services, including food and beverage services and assistance with special requests

• To personalise guest experiences based on known preferences

• To send service-related communications and, where permitted, marketing communications about offers or updates (you may opt out at any time)

• To analyse guest information in order to improve services and tailor offerings, subject to your right to object

• To comply with legal, regulatory, and accounting obligations and to cooperate with lawful requests from authorities

• To ensure website content is presented effectively and securely

We do not sell Personal Data or share it with third parties for their own independent marketing purposes.

HOW WE SHARE PERSONAL DATA
Personal Data may be disclosed where required by law, regulation, court order, or governmental authority. We may also share data with trusted third-party service providers (such as property management systems, payment processors, or IT providers) solely for the purposes described in this policy and subject to appropriate confidentiality obligations.

HOW WE STORE PERSONAL DATA
Personal Data may be stored securely within hotel management systems, internal administrative systems, and cloud-based systems operated by our authorised service providers. Reasonable measures are taken to protect data against unauthorised access, loss, or misuse.

COOKIES
Our website does not knowingly use non-essential cookies for tracking or marketing purposes. However, third-party services integrated into the website (such as booking engines or analytics tools) may place cookies subject to their own policies.

YOUR RIGHTS
You have the right to request access to your Personal Data, request correction or deletion, restrict or object to processing, and request data portability where applicable. Requests may be made using the contact details on our website.

CHILDREN
We do not knowingly collect Personal Data directly from children under the age of 16. Where information relating to children is provided as part of a reservation, it is used solely for booking and accommodation purposes.

All guests, including adults and children (with children’s ages), must be declared at the time of making a reservation. If the booking system does not allow you to input additional adults or children, you must assume that extra guests are not permitted for that cottage category. You are welcome to contact us to discuss suitability before making a reservation.

We reserve the right to refuse entry or accommodation if the number of guests, or the ages of guests, differ from what was declared at the time of booking.

Children Policy

Children are considered to be between the ages of 3 and 12 years. Guests aged 13 years and above are considered adults. Children under the age of 2 may stay free of charge if sharing their parent’s bed, and only where the cottage category is suitable for children. If a cottage does not explicitly state that it allows children, you must assume it does not and contact us prior to booking.

Where applicable, a nightly child charge will apply and will be added automatically when children are declared at the time of reservation. It is assumed that children will share their parent’s bed. Due to limited space, only one extra bed can be provided per cottage, subject to availability. The extra bed is provided free of charge.

If you have more than one child, or two or more children aged 3–12, we recommend reserving an additional cottage. Where possible and subject to availability, we will try to allocate cottages close to each other.

Extra Guests & Extra Adults

Most cottages are designed to accommodate a maximum of two adults. Some cottage categories are not suitable for extra guests. When making a reservation, the availability of extra guests will be clearly indicated against the cottage category.

Extra guests cannot be assumed and are not automatically permitted after a reservation has been confirmed. Requests to add extra guests after booking are not guaranteed and will be considered only at our discretion.

To maintain a peaceful environment and avoid overcrowding, we generally limit cottages to two adults wherever possible.

Agent reservations are non-refundable and non-transferable. However, in the event of official travel restrictions, the following may apply at our discretion.

If a nationwide travel ban within India is imposed that directly prevents travel for the booked stay dates, we may, at our discretion, allow the reservation dates to be moved to a later date within the same season or a future season. Any revised dates will be subject to availability and prevailing rates at the time of rebooking.

The same discretionary consideration may apply if travel restrictions are imposed by the State of Goa that directly prevent arrival at the resort.

If travel restrictions are imposed by individual states outside of Goa, we will consider requests to move dates only where written notice is received at least three weeks prior to the scheduled check-in date. Requests received with less notice, or where travel to Goa remains legally permitted, will not automatically qualify for date changes.

Please note that accommodation is reserved exclusively for confirmed bookings, and availability is limited. Any decisions relating to date changes or alternative arrangements remain entirely at our discretion.