Terms & Conditions
Important Note: These are our general Terms & Conditions and may vary a little between resorts. Our current and specific Terms & Conditions can be found on our specific resort website and you will be shown and asked to agree to them before completing a reservation by making a deposit payment. You are very welcome to contact us if you have any questions or need any clarification.
Check-In & Check-Out Times
Our earliest check-in time is 12pm (1pm at The Cape Goa) and check-out is before 11am. I am sorry but we have to be fairly strict about times because most guests do not leave until the last possible moment and also want to check-in as soon as possible. You are welcome to ask if early check-in or a late check-out is possible when you are with us and our staff team will advise you depending upon our occupancy.
When you reserve, you will be given the type of cottage that you select and not a specific cottage.
Reservation Dates and Requirements
We will email you confirmation of your deposit payment and your reservation details. It is your responsibility to check the confirmation for accurate dates, room types and amounts and advise us of any inaccuracies or omissions.
Although we love animals, we have to say no because there are local beach dogs that are territorial and will attack dogs from outside. I am sorry but we have to say no to pets.
Deposits & Payments
No booking can be accepted as finalised without the payment of a deposit.
Any balance of the room payment is due on arrival at the resort.
Any balance can be paid in Indian Rupees (cash), we also accept most foreign currencies (cash), credit cards (for payment when with us, please ask us before any payment for any related charges. Please be aware that your card issuer may charge you a transaction or currency exchange fee and we advise you to make yourself aware prior to making a payment. You can also withdraw cash from either of the two ATM’s in Agonda.
We are happy to accept any remainder owed when you are here in part payments and we will provide receipts.
Accessibility or Special Needs
Although our cottages only have a couple of steps, because of the surrounding sand and terrain they can be difficult to access for people with limited mobility. That said, with your permission we are willing and happy to assist under your direction. There is a spectrum of needs, so please feel welcome to discuss with us any assistance or information you may need.
Food & Drink
Guests staying at The Cape Goa will receive a complimentary breakfast (unless otherwise informed).
If you have specific dietary requirements, vegan, nut allergy etc, please inform our staff and chef before each meal as we can adapt dishes and follow your instructions. Please give us a little advance notice as we may be busy.
Extra Children Policy
We consider children to be up to 12 years old or younger, and if you have 2 or more children above this age we would recommend that you reserve another cottage and we will try and keep both cottages next to each other.
For each child, there is a nightly charge (this will be charged automatically when you reserve and inform us about your children) and it is assumed that children may share their parent’s bed, we can provide only one extra bed in the cottage as there is limited space. The extra bed is free. If you have more than 1 child please let us know and we will make the reservation for you. The extra person charge will apply, but we will only be able to provide 1 extra bed in total.
Extra Adult Policy
We prefer for there to be only two adults in each cottage as it helps to prevent an overcrowded resort and maintain a peaceful environment. (Children 12 years or above are considered adults)
We do have parking facilities at all of our resorts. There is a huge area above The Cape Goa where you can park a car. We are not responsible for cars or any belongings left in them. However, we generally have a security guard near the entrance and have had no issues to date.
Resort Events & Local Festivities
Occasionally we have local Goan dancers or Indian classical music for our guests, we do not allow loud music and try to maintain a peaceful resort. However, we have no control over the noise that may be generated by religious festivals such as Holi and Ganesha. Also on occasion, our neighbours or others in the area may have a celebration which we must tolerate or embrace.
Force Majeure (greater force)
We are exempt from fulfilling our contractual obligations for causes that could not be anticipated and/or are beyond our control. Such as and may include an act of God, Act of Man, Act of Parliament, and other impersonal events or occurrences. The before said, we have integrity and will endeavour to provide you with the services mentioned and hopefully exceed your expectations.
Some circumstances are beyond our reasonable control including, unseasonable/adverse or extreme weather that may have an impact on the resort or its surroundings. This may affect the beach/sand and the ability to swim or enjoy the beach as anticipated at the time of booking.
We will not knowingly give your personal information to anybody else (except where required to do so by authorities). We will retain your information and from time to time we may contact you with our promotional and resort related information.
We regularly update our websites and printed information but, from time to time due to changes in facilities, the environment or updates to the resort and cottages the text and or photographs may not be a current exact representation. We do not inform future guests of updates and upgrades to the cottages, resort or surroundings.
Guests are advised to obtain comprehensive insurance
We advise guests to plan and research their holiday and where possible obtain comprehensive insurance to cover any/all travel associated risks, as the resort accepts no liability and will not pay any compensation/refund any money where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, unforeseen infestation, flight schedule alterations, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
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