Cancellation Policy

  1. Guests are advised to obtain comprehensive insurance.
  2. This policy only applies to reservations made with us directly and not through agents, OTA’s etc, who will have their own Terms & Conditions that you agree to by making a reservation through them.
  3. Check-in from 12pm at all our resorts (Except at The Cape Goa when it is from 1pm). Please also be aware that The Cape Goa is located on a cliff side the resort does not have the same level of accessibility as our other resorts.

The deposit is non-refundable because by reserving the room for you we may have to turn away other potential guests. At the manager’s discretion, it may be possible to hold your deposit as part payment against another stay (future room rates would apply).

No Show
You will not receive a refund of your deposit.

If you do not turn up and do not advise us of a delay, we will hold your room until check-out time the following morning.

Change of Dates
We will do our best to accommodate date changes. Please try to give us as much notice as possible. We are generally able to accommodate date changes with at least 21 days notice, except at peak times such as Christmas, New Year and Easter. 

Cancellation/early departure

  • If you decide to check out early, we require notice before check-out time on the day you are leaving, otherwise, you will be liable for another day.
  • We are sorry that your deposit will not be refunded if you decide to leave early. 
  • Should you check out early, we will refund you 50% of every complete day that you will not be staying (if you have paid 100% deposit).

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